1. Information We Collect
We collect information necessary to facilitate your property viewing. This includes:
- Personal Data: Name, email address, and phone number.
- Transaction Data: Payment details (processed securely via Stripe; we do not store card numbers).
- Property Data: The address and details of the property you wish us to view.
2. How We Use Your Data
We use your data solely for:
- Coordinating the viewing with our scouts.
- Sending you the verification report and video files.
- Processing refunds or customer support requests.
We never sell your data to marketing agencies or third-party letting agents.
3. Data Sharing
We share limited data with the following trusted parties:
- Our Scouts: They receive the property address and landlord contact details. They do not receive your full personal data.
- Stripe: For secure payment processing.
- Google Drive/Cloud Storage: To temporarily store and deliver your video files.
4. Your Rights (GDPR)
Under UK GDPR, you have the right to access, correct, or delete your personal data held by us. To exercise these rights, simply email hello@viewroom.co.uk.
5. Cookies
We use essential cookies to ensure our website functions correctly (e.g., maintaining your secure payment session). We do not use invasive tracking cookies.